Service ticket

A workflow object representing one unit of repair or support work, with status, owner and resolution.

Tickets give support work shape. State machines (OPEN → IN_PROGRESS → RESOLVED → CLOSED), priorities, owners and SLAs make sure nothing slips.

AssetMon's tickets are tied to assets — opening one auto-flips the asset to IN_REPAIR, and resolving the last open ticket flips it back to IN_STOCK.